Privacy Policy

Last Updated: October 14, 2026

Monterey Bay Auto Rentals LLC ("MBAutoRentals," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information when you rent a vehicle or contact us:

  • Personal Information: Name, address, email address, phone number, and date of birth
  • Identification: Driver's license number, state of issue, and expiration date for the renter and any additional drivers
  • Payment Information: Credit or debit card details for payment processing
  • Rental Information: Pickup and return dates, locations, and vehicle preferences
  • Insurance Information: Your insurance company, policy number, and expiration date if you use your own coverage
  • Vehicle & Trip Information: Photos of the vehicle's condition, odometer and fuel readings, pickup and return times, and, for vehicles equipped with GPS, location data that we access only as permitted by California Civil Code §1939.23 (see our Terms of Service)
  • Communication Records: Emails, phone calls, chat messages, and text messages exchanged with us

2. How We Use Your Information

  • Process your vehicle rental reservations
  • Verify your identity and eligibility to rent
  • Process payments and refunds
  • Locate or recover a vehicle that is stolen, abandoned, or not returned, as permitted by law
  • Communicate with you about your rental, including by text message if you have opted in
  • Provide customer support
  • Send important updates about our services
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors and our messaging platform)
  • Legal Requirements: When required by law, court order, or government request
  • Safety: To protect the rights, safety, or property of Monterey Bay Auto Rentals, our customers, or the public
  • Insurance Claims: With insurance providers in the event of an accident or damage claim
  • Vehicle Recovery: With law enforcement, towing, or vehicle recovery services if a vehicle is stolen, abandoned, or not returned, or a rental is in default

4. SMS / Text Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of text messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply, and message frequency varies.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including secure storage of physical documents, password protection for digital records, limited access on a need-to-know basis, and secure payment processing through trusted providers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are typically retained for a period of 3 years.

7. Your Rights

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications and text messages

To exercise any of these rights, please contact us using the information below.

8. Cookies & Website Analytics

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Children's Privacy

Our services are not intended for individuals under the age of 25. We do not knowingly collect personal information from anyone under the age of 25.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your information. Contact us to exercise these rights.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us About Privacy

Monterey Bay Auto Rentals LLC
351 San Felipe Rd Ste 101, #1005, Hollister, CA 95023
Phone: (831) 243-6673
Email: [email protected]
Hours: Mon–Sat: 8am–8pm | Sun: 9am–5pm